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This lesson introduces statistical process control (SPC) as a prevention method used to reduce quality costs. The lesson explains variability and shows how to construct a histogram to represent it. The normal curve is described as well as its probability and relevance to the philosophy of never-ending improvement.
This is the third lesson in the iKNOW™ Troubleshooting Skills:
Developing Logical Thinking Library. This lesson teaches participants to
develop a troubleshooting plan to evaluate problems. The importance of
schematics in troubleshooting, steps necessary to repair the problems,
and prevention of future trouble is discussed.
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